Terms of Service

1.Acceptance of these Terms

By creating an account, obtaining an API key, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” in these Terms refers to that organization.

You must be at least 16 years of age (or the age of majority in your jurisdiction, whichever is higher) to use the Service.

2.Who we are

The Service is operated by CONTINUUM AI PTE. LTD., a Singapore private limited company (UEN and registered office available on request). You can reach us at legal@orcarouter.ai for legal or contract matters, or support@orcarouter.ai for general product support.

3.The Service

OrcaRouter provides a unified, OpenAI-compatible API gateway that routes requests to upstream large-language-model providers (including without limitation OpenAI, Anthropic, Google, Together AI, Groq, and others) at those providers’ published cost prices. We do not mark up the per-token price of any provider.

Our revenue is derived from optional paid subscription plans (for example the “Team” plan) and, in the future, opt-in features that we will disclose separately. The specific list of supported providers, models, pricing pass-through, quota limits, and routing logic may change from time to time at our discretion.

We do not guarantee that any specific model or provider will remain available at any specific price or at any specific time. Automatic failover is offered on a best-effort basis.

4.Accounts and API keys

You must provide accurate, current and complete information when registering and keep that information up-to-date. You are solely responsible for all activity that occurs under your account and under any API keys we issue to you.

API keys are confidential credentials. You must:

• Never share, publish, or transmit keys through insecure channels.
• Rotate or revoke any key that may have been compromised without undue delay.
• Notify us promptly at support@orcarouter.ai if you suspect unauthorized use of your account or keys.

We may, at our discretion and without prior notice, suspend or terminate your account or revoke any API key if we reasonably believe it has been compromised, is being used abusively, or is being used in violation of these Terms.

5.Acceptable use

You agree not to use the Service, and not to permit others to use it, to:

• violate any applicable law, regulation, or third-party right;
• generate, request, or attempt to generate content that constitutes child sexual abuse material, non-consensual intimate imagery, or material that sexually exploits minors;
• infringe intellectual-property rights, misappropriate trade secrets, or defame identifiable individuals;
• create malware, stalkerware, or other software designed to harm users or systems; conduct targeted harassment; or engage in deceptive impersonation;
• circumvent usage, rate, or spend limits, or attempt to access parts of the Service we have not exposed to you;
• reverse-engineer, decompile, probe, or scrape the Service except to the minimum extent permitted by applicable mandatory law;
• use the Service to build a product that materially competes with OrcaRouter’s core routing service using our confidential information.

Upstream provider policies apply. When your request is routed to a given provider, the usage policy of that provider also binds you. It is your responsibility to familiarize yourself with those policies. For convenience, see for example:

• OpenAI: openai.com/policies/usage-policies
• Anthropic: anthropic.com/legal/aup
• Google: policies.google.com/terms/generative-ai/use-policy

A violation of an upstream provider’s policy is also a violation of these Terms. We may disclose abuse-related metadata to the relevant provider if required by that provider’s agreement with us.

6.Your content

“Your Content” means prompts, inputs, files, and outputs you submit to or receive from the Service. As between you and us, you retain all rights in Your Content. We claim no ownership over Your Content and do not train any model on Your Content. We use Your Content only to operate the Service on your behalf — principally, to route it to the upstream provider you selected and to return that provider’s response to you. See our Privacy Policy for details.

LLM outputs can be inaccurate, incomplete, biased, or offensive. You are responsible for evaluating Your Content before relying on it for any purpose, including publication or decisions affecting individuals.

7.Fees, billing and no-refund policy

Token usage is billed at the published cost price of the upstream provider to whom your request is routed. We do not apply any per-token markup. Paid subscription plans (such as “Team” at the price displayed on our pricing page) are billed in advance on a recurring basis. Payment processing is performed by Stripe, Inc.; we do not store complete card details.

All payments are non-refundable. This includes token credits (whether or not consumed) and subscription fees (whether or not features have been used). You may cancel any recurring subscription at any time; cancellation takes effect at the end of the current billing period and no prorated refund is issued. Credits and subscriptions expire as disclosed at the time of purchase.

Consumers in the European Union and the United Kingdom: by purchasing or activating a paid feature, you expressly request that performance of the Service begin immediately and you acknowledge that, once performance has begun, you lose the 14-day right of withdrawal otherwise granted by the Consumer Rights Directive 2011/83/EU (or equivalent UK legislation).

Taxes, where applicable, are your responsibility unless we are legally required to collect them. If we are required to collect taxes, they will be added to the listed price. We may suspend the Service without notice if an invoice remains unpaid beyond its due date.

8.Third-party providers

The Service routes your requests to third-party providers. You acknowledge that:

• Your requests and responses are processed by those providers under their own terms and privacy policies.
• We do not control and are not responsible for the availability, accuracy, pricing, or conduct of any third-party provider.
• If a provider experiences an outage, rate-limits, or refuses a request, we will attempt best-effort failover where configured, but we do not guarantee delivery.

9.Intellectual property

The Service, including the OrcaRouter name, logo, website, dashboards, documentation, and source code that we author, is owned by CONTINUUM AI PTE. LTD. or its licensors and is protected by copyright, trademark, and other intellectual property laws. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription.

Nothing in these Terms grants you any right, title, or interest in our marks, trade names, or confidential information.

10.Disclaimer of warranties

The Service is provided “AS IS” and “AS AVAILABLE”, without warranty of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defect will be corrected.

11.Limitation of liability

To the maximum extent permitted by applicable law, in no event will OrcaRouter, its affiliates, or its suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of or inability to use the Service, even if advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the greater of (a) the total fees you paid us during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

12.Indemnification

You will defend, indemnify, and hold harmless OrcaRouter and its affiliates, officers, employees, and agents from and against any third-party claim, loss, liability, damage, penalty, or expense (including reasonable legal fees) arising out of or related to (a) your use of the Service; (b) Your Content; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party. We may, at your expense, participate in the defense of any such claim with counsel of our choosing.

13.Suspension and termination

You may stop using the Service and delete your account at any time from your dashboard. Deletion is subject to the data-retention schedule in our Privacy Policy.

We may suspend or terminate your access to the Service, in whole or in part, at any time if we reasonably believe that you have violated these Terms, that continued access would create a legal or security risk, or that you have not paid amounts when due. Upon termination, your right to use the Service ceases immediately. Sections 6, 7, 9, 10, 11, 12, 14, and 16 survive termination.

14.Governing law and dispute resolution

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Arbitration. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be first attempted to be resolved amicably between the parties. If not resolved within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC in force at the time of commencement, which rules are deemed incorporated by reference. The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of arbitration shall be English.

15.Changes to these Terms

We may update these Terms from time to time. If a change is material, we will provide notice by email to the address associated with your account, or by prominent notice within the Service, at least thirty (30) days before the change takes effect. Changes that are not material (for example, clarifications or typographical corrections) take effect upon posting. Your continued use of the Service after a change becomes effective constitutes acceptance of the revised Terms.

16.Contact

Legal, contract, or general inquiries: legal@orcarouter.ai
Product support: support@orcarouter.ai
Privacy and data-protection inquiries: see our Privacy Policy.

CONTINUUM AI PTE. LTD.
Singapore